Our customized dashboard is a great management tool. There is no guess work in what is happening with our customers.

Immediate access to the craftsman report, along with the digital photos, has been a key benefit in improving our level of customer service.

My La Z Boy couch arrived with a squeaky seat back cushion. Repairman Clayne arrived and promptly repaired the loose spring. He was neat, professional and friendly, a credit to his employer. I also want to note my appreciation to US Quality for advancing my appointment when they received a cancellation of a different appointment. It was nice not having to wait a month + for the repair. Thanks!

Darren Steagall was great. He called before he arrived, arrived on time, took off his shoes at the door when asked, wore his mask the entire time, fixed all our issues and even touched up our furniture. He also took care not to bang into anything else in the room and had me double check that things were up to my standards before he left. After a huge headache with the actual furniture company it was nice to have someone who was professional, knew what he was doing and went that extra mile. Thank you!

Robert from US Quality Furniture Services Inc. recently repaired our two Lazy Boy electric recliners. We were thoroughly impressed with his expertise; he is very knowledgeable, well-prepared with parts to do the repairs, and he takes his time to do a thorough and complete repair. Robert was courteous, kind, very hard-working, and we would definitely highly recommend him to others.

We needed the cover on the bottom of a portion of our sectional to be reattached with staples. The company provided us with a new bottom for the couch. The company called a day before the scheduled appointment to confirm and Thomas the technician called a half hour before arriving they were well within the 11 AM to 2:30 PM window. Thomas did a great job. He was respectful of the property and repaired the furniture completely before leaving..